Return, Refunds & Credit of Goods

No returns will be accepted if goods have been opened and/or used.

Product supplied on a "NO Return" basis can not be returned to OfficeNational Cairns unless the product is faulty within the warranties imposed by statue and which cannot be excluded by agreement.

Product sold on the "No Returns" basis:

• All Compaq products
• All Diamond OEM products
• All EPSON Products
• All Fujitsu Hard Drives
• Hewlett-Packard PC, server and notebook products, including accessories
• All Hewlett-Packard UNIX products
• All Honeywell OEM products
• All IBM hardware products
• All Intel CPUs, Overdrives, graphics cards and motherboard products
• All Iomega OEM products
• All Microsoft OEM products
• All Quantum Hard Drives
• All Storagetek products
• All Toshiba Products
• All products supplied where the Site states that the product is sold on a No Return Basis.
• All products supplied under this condition will have "No Return" clearly marked on the OfficeNational Cairns invoice.

At its sole discretion, OfficeNational Cairns may decide to allow a return of a product that in its view is a fast moving item. In that case, returns for credit or exchange will be subjected to a 15% restocking fee and must be completed within 30 days from the invoice date.

If the product is not faulty, Steps 1 through 3 below may apply.
If the product is faulty, Steps 1 through 4 below apply, subject to the "Restrictions Imposed by Manufacturers" below.

Step 1 : Should you wish to return product, OfficeNational Cairns must be notified in writing, either by fax or e-mail advising the date of purchase, invoice number and the serial number of the product. Once the OfficeNational Cairns representative has identified the product, if a decision to allow a return is made, a Return Authorisation (RA) number will be issued.

Step 2 : The RA number should be clearly written on a sticky label placed on the outside of the shipping carton - do not write directly on the carton. If the RA number cannot be identified the product will be returned immediately at the buyer's expense.

Step 3 : OfficeNational Cairns will supply you with the return address upon receipt of return authorisation number. OfficeNational Cairns recommends that product returned by post should be sent by registered or certified mail, at buyers expense. OfficeNational Cairns accepts no responsibility for loss or damage occurring in transit.

Step 4 : OfficeNational Cairns will endeavour to have your product repaired or replaced within 7 working days of its receipt, (exceptions to this may occur from time to time).

Restrictions Imposed by Manufacturers
Hewlett-Packard
If the product fails within 30 days of it being invoiced to the final user of the product then it is considered to be Dead On Arrival (DOA). In this case please contact OfficeNational Cairns . If the product failure occurs outside this 30 day period it is considered to be a standard warranty call. In this case, the final purchaser of the product should contact Hewlett-Packard Customer Service on the phone warranty service call.
Hewlett-Packard Customer Service
13 11 47 or 13 14 77

Netcomm/Avtek
Any product which arrives damaged or fails shortly after sale to an end user is considered DOA. If the unit is complete and in original packaging, OfficeNational Cairns can organise a replacement if contacted within 14 days of purchase or 30 days of sale to the end user. To organise a replacement under this scheme, contact OfficeNational Cairns (you may be required to forward a copy of you purchase invoice and/or the end users' purchase docket). For incomplete products or DOAs which fall outside the above parameters, warranty repairs, upgrades and replacements contact NetComm/Avtek Customer Care on (02) 9424 2055.

OKI/Mustek DOA
Any OKI/Mustek product that fails within 7 days of purchase by the end user, is considered to be DOA. Resellers are required to call IPL Datron on (02) 9698 08211 to arrange consultation with IPL Service Dept. Once the fault is verified, IPL will issue an approval number which must then be given to the OfficeNational Cairns Returns Department, who will issue an RA.

Sony
Repair on Sony products should be referred to the local Sony Service centre or authorised agent. Sony monitors are covered by a 3 year warranty, Sony floppy drives by a 2 year warranty and all other hardware products by a 12 month warranty.